It is really important at the decision making. Mangers and leaders must listen to their employees. This shows Howard did not listen to and did not pay attention to his employees. Howard thought the machine was more worth his time than Willy this must have made Willy felt terrible he realized he was not wanted. Willy did not get a chance to talk, his words were not respected, and attention was not paid. But, when Howard showed Willy the tape recorder, he constantly ignored Willy. The recorder incident for example shows that Howard was showing off his family and purchases in an almost friendly way to Willy, however this could also be interpreted to be a flaunt of Howard’s wealth.
He felt Willy was a good sales man in his time, however Willy’s desperation and decline in standard of work lead to Howard finding him embracing and a liability and so he found himself having to fire him.
Although Willy was the one who named Howard, Howard is forced to fire Willy for his erratic behavior. What kind of leader is Howard? Howard Wagner is the thirty-six year old son of Frank Wagner, Willy’s former boss, Howard now occupies the same position as his late father.
